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Frequently Asked Questions

ORDER

Q1. How do I check the status of my orders?

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'Orders' link to view the status of all your orders. To view the status of a specific order locate your order and check the status.

Q2. What do the different statuses of my order mean?
Confirmed - Your Order has been successfully placed.
Order Processed - Your item has been confirmed.
Received at International Hub - Your item has arrived at our international facility.
In Transit to India Hub - Your item has been shipped out to India.
Shipped from India Hub - You item has been shipped to your location.
Delivered - Your item has been delivered.
Q3. How do I cancel my order?

You can visit 'My Account' and click on the Cancel button for your respective order. Once you click on Cancel, you have to select one of the options under "Why you want to cancel this order?" and Continue.

Please note that the Cancellation option will not be available for any orders that have already been dispatched.

Q4. What happens to the order in case of payment failure?

While placing an order, if your payment fails but you still wish to order the product, you can go to 'Orders' and re-order the product from the 'Awaiting Payment' section.

Q5. How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You may also track your order by visiting the Orders page under My Account.

Q6. My order is showing as delivered, but I have not received the product yet. What should I do?

All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. If you are still not able to locate the delivered order, kindly contact us and we’ll be able to assist you with the same.

Q7. I'm unable to track my order after receiving the tracking number (AWB)?

We generate and send a tracking number (AWB Number) as soon as our courier partners collect the package from our warehouse. However, the courier partners may take up to 48 hours to update the tracking details on their website, therefore your order may be untraceable during this period. If your package was recently shipped, try using the tracking/AWB number after 48 hours.

Q8. My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (Returned to Origin) due to the following reasons:
  • Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address.
  • The address could not be found because either it was incomplete or the pin code provided was incorrect
  • You or someone at your delivery address refused to accept the order
  • You did not have the payment ready for a Cash On Delivery orders
Under these circumstances, our customer support team will attempt to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package will be returned to us.
Q9. How can I place a bulk order through FASTMEDIASHIPSFROMUSA?
Depending on the nature of your requirement, you can purchase items in bulk from us by contacting
our Customer Support at +91 22-25930010 or writing to us at support@fastmediashipsfromusa.com .
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