Return & Refund Policy
Returns will be accepted only when the product shipped to you is a wrong product / defective or in damaged condition. The reverse pickup will be arranged by the Company and no charges will be levied. The Customer must inform the Company by email, within 48 hours of delivery in case the product is received in Wrong Product / defective or in damaged condition, any request for Return made after this time period will be entertained on a case-by-case basis and at the sole discretion of the Company. When Company receives Buyer's return, Company will inspect the item and provide a replacement or issue a refund, at the sole discretion of the Company. Kindly Note, Return will be entertained only when the product sent to you is in proper condition with original packing, tags, inbox literature, Warranty / guarantee card, freebies, and accessories including keys, straps and locks intact. For Electronic Items, Proper voltage need to be checked by the consumer before purchase. The seller is not responsible for any issue arises after purchase due to voltage fluctuations, etc.
Returns are not acceptable for following items.
1. All products perishable in nature (consumable items, Vitamins & Supplements, Food Items, Baby Products, etc)
2. Body Jewellery [with exception if the product is not the same as ordered or any manufacturing defect]
3. Hygiene products
4. Electronics and Mobiles [with exception if the product is not the same as ordered] or Factory-sealed sports collectible sets
5. Cosmetics, Perfumes and Fragrances
6. Any CD, DVD, VHS tape, software, video game, and cassette tape that have been opened/taken out of its plastic wrap or Items that have been used or opened. Opened packages will be accepted for returns only where an incorrect product has been dispatched.
7. An item not returned in the condition it was received.
9. Electronic Items: Warranties are subject to Manufacturer Terms. Kindly check the Warranty Terms at the time of Purchase. In case of manufacturing defect, customer needs to take the product to the nearest service station authorized by the manufacturer, or contact the Company's customer service in case any issue in terms of Warranty
If you opt for a refund in your credit/debit card or in your bank account, depending on your payment method. You will receive the refund within 7-10 business days post cancellation of your order. You can request for a refund by calling us on +91 (22) 25930010 or sending an email to firstname.lastname@example.org.
a) In the case of loss or damage of all or part of a shipment, Fast Media will refund the shipping charges by the same method as the buyer had paid for them after Fast Media has done an investigation. However, it will be at the Fast Media sole discretion and the decision whether the buyer is eligible for a refund and subject to clause 8 (Time Limit).
b) If duty and taxes had not been paid by Fast Media to the relevant authorities at the time of loss or damage, Fast Media will refund duty and taxes to the Buyer by the same method the Buyer had paid for them. Where duty and taxes have been paid by Fast Media to the relevant authorities at the time of loss or damage, Fast Media will refund such duty and taxes to the buyer by the same method the Buyer had paid for them if Fast Media is able to obtain a refund of such duty and taxes from the relevant authorities without incurring additional cost on its part. Where this is not possible we will issue a credit to your account that will be applied to your next order.